RETURNS & EXCHANGES POLICY
Returns Eligibility
You may return items within 30 days of delivery, provided they are:
- Unworn, unwashed, and in original condition
- With all tags and labels attached
- In their original packaging
How to Return
- Log in to your account and initiate a return.
- Pack items securely with the original order slip.
- Attach the prepaid return label (EU only).
- Drop off at a designated carrier location.
Refunds
- Processed within 7–10 business days of receiving your return.
- Original shipping fees are non-refundable.
- Refunds are issued to the original payment method.
Exchanges
For size or color exchanges:
- Return the original item following the standard process.
- Place a new order for the desired item.
(Subject to availability)
Non-Returnable Items
- Final sale items (marked as such)
- Worn or damaged merchandise
- Items without proof of purchase
Faulty or Damaged Items
If you receive a defective product:
- Contact us within 48 hours of delivery.
- Provide photos of the issue.
- We’ll arrange a free return & replacement/refund.
International Returns
- Customers are responsible for return shipping costs.
- Refunds exclude original delivery charges.
- Customs fees are non-refundable.
Important Notes
- Returns must be postmarked within 30 days.
- Keep your return tracking number until processed.
- Sale items may only qualify for store credit.